A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru of America, Inc. (Subaru) has decided that a defect which relates to motor vehicle safety exists in certain 2023-2025 model year Solterra vehicles.

Due to a software issue in an electrical control unit of your vehicle, the windshield defroster may not work properly under certain conditions. This could reduce driver visibility and increase the risk of a crash.

WRD-25 Recall FAQs:

Q: What should I do?
A: Please contact your Subaru retailer (dealer) immediately to schedule an appointment to have this safety recall completed at no cost to you.

Q: What will Subaru do?
A: Subaru will update the programming of the involved electrical control unit, at no cost to you. Also, for customer satisfaction, retailers will inspect and, if necessary, replace the electrical HVAC compression, free of charge.

Q: What will be done to the vehicle?
A: Subaru will update the programming of the involved electrical control unit, at no cost to you. Also, for customer satisfaction, retailers will inspect and, if necessary, replace the electrical HVAC compression, free of charge.

Q: How long will the repair take?

A: The electrical control unit software update will take less than 45 minutes. However, it may be necessary to leave your vehicle for a longer period of time to allow your Subaru retailer flexibility in scheduling.

Q: What Subaru models are involved?
A: Certain 2023-2025 model year Solterra vehicles.

Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this recall repair cost?
A: This repair will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall repair free of charge for you.

Q: Can I have this recall repair performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall repair free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall repair.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online at www.subaru.com/customer-support.html , by selecting Email Us then selecting Ownership Update from the list of topics.